Native Pet

Explore our help center to track current orders, find answers to frequently asked questions, and learn more about our products.

Native Pet Help Center

Please email info@nativepet.com if you would like to get an early look at our rewards program.

If you are already a member, use this link to access your points and redeem them for rewards.

Do you have a rewards program?

Pumpkin & Beef Broth Bundle

Thanks for reaching out!

We currently offer this bundle!


What kind of promotional bundles do you have?

We recommend the small chews for dogs under 0-15 lbs, medium chews for 0-50 lbs (i.e., some 0-15 lbs dogs prefer medium chews), large chews for 50-100 lbs, and XL chews for 100+ lbs. Your dog may be a heavier chewer, in which case we recommend going one size up. We do not recommend giving smaller sizes to larger dogs, as this can present a choking hazard.

While there is some variety in sizing due to the traditional methods of our yak chew production, our chews should generally follow this sizing guide.

🐶 XL = 7 x 2 x 2 inches
🐶 Large = 6 x 1.5 x 1.5 inches
🐶 Medium = 5 x 1.25 x 1.25 inches
🐶 Small = 3 x 1 x 1 inches

Please email info@nativepet.com if you have any further questions.

How do I pick the right size yak chews?

FREE STANDARD SHIPPING FOR ORDERS OVER $35.

Native Pet offers our customers free Standard Shipping on any purchase over $35. Any order under $35 will be charged a $7 flat fee. 

In-stock items are normally shipped within 1-2 business days.
Please note we only ship to addresses in the United States and are not able to ship internationally at this time. Expedited shipping is available by reaching out to info@nativepet.com. Expedited shipping options are not available to Hawaii, Alaska and PO Boxes, and we do not ship on holidays. 

We currently offer the following shipping options:

Standard Shipping: 3-7 Business Days
If you have any questions regarding shipping, contact us anytime at info@nativepet.com, or send us a text at (833) 660-1455.

What is your shipping policy?

Thanks so much for your order!

Our fulfillment center is carefully preparing your items for shipment.

We have historically seen 1-2 day processing times.

We appreciate your patience!

Native Pet Customer Experience Team 🐶


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