Native Pet

Explore our help center to track current orders, find answers to frequently asked questions, and learn more about our products.

Native Pet Help Center

Product FAQs

Information about shipping, delivery and ordering from us.

Ordering

Information about our stock availability, products and how to care for them.

Products

Our products are made in the USA. Email us at info@nativepet.com with your order number and shipping address. We'll send a replacement, as all our products come sealed for quality assurance. We are available online and at select brick-and-mortar reta

<h3 id="where-are-your-products-made">Where are your products made?</h3><p>Our products are made in the USA.</p><h3 id="my-item-arrived-without-a-seal-what-should-i-do">My item arrived without a seal. What should I do?</h3><p>Email us at <a href="mailto:info@nativepet.com">info@nativepet.com</a> with your order number and shipping address. We&apos;ll send a replacement, as all our products come sealed for quality assurance.</p><h3 id="where-can-we-find-your-products">Where can we find your products?</h3><p>We are available online and at select brick-and-mortar retailers in the United States. Online, find us on <a href="https://www.amazon.com/stores/NativePet/NativePet/page/FD5C1BDC-AD71-43CC-954B-4F47BC17FC3F">Amazon</a>, <a href="https://www.chewy.com/f/native-pet_f1v298285">Chewy</a>, <a href="https://www.target.com/b/native-pet/-/N-q643lesk47h">Target</a>, <a href="https://thrivemarket.com/brand/native-pet">Thrive Market</a>, and at <a href="https://nativepet.com/">nativepet.com</a>.</p><h3 id="how-can-we-contact-customer-support">How can we contact Customer Support?</h3><p>Please email us at <a href="mailto:info@nativepet.com">info@nativepet.com</a> if you have any questions regarding our products, your order, or anything else you&apos;d like to know about Native Pet.</p>

General FAQs

<h3 id="our-founders">Our founders</h3><p>Our founders are Dan Schaefer and Pat Barron, two childhood friends with a passion for high-quality nutrition, responsible food systems, and of course, pets. They launched Native Pet in 2017.</p><h3 id="our-team">Our team</h3><p>Our growing team is spread around the United States! Our main office is based in St. Louis, MO. We have people based in Portland, Austin, and Seattle.</p><h3 id="mission-and-values">Mission and values</h3><p>Our goal is to make a difference in your pet&#x2019;s life by offering nutritional supplements that are simple, effective, and tasty.</p><h3 id="do-you-support-any-charities">Do you support any charities?</h3><p>Yes! We love supporting shelters and charitable events with product donations. Please reach out to <a href="mailto:info@nativepet.com">info@nativepet.com</a> if you would like to make a donation request!</p>

Our story

If your coupon code is not working at checkout, please provide us with a screenshot or let us know where you received the code. We can manually apply the discount for you.

<p>If your coupon code is not working at checkout, please provide us with a screenshot or let us know where you received the code. We can manually apply the discount for you.</p>

What can I do if a coupon code is not working at checkout?

Native Pet products can be given to your pup starting at 12 weeks old. We recommend consulting your vet and easing into use whenever introducing new supplements to your dog.

<p>Native Pet products can be given to your pup starting at 12 weeks old. We recommend consulting your vet and easing into use whenever introducing new supplements to your dog.</p>

Are Native Pet products safe for puppies?

If an order is marked as delivered but has not arrived, it might still be on its way. Please check for the package again after a day or two. If it does not arrive, we are more than willing to replace your order at no charge.

<p>If an order is marked as delivered but has not arrived, it might still be on its way. Please check for the package again after a day or two. If it does not arrive, we are more than willing to replace your order at no charge.</p>