<h3 id="where-do-you-ship"><strong>Where do you ship?</strong></h3><p>We ship everywhere in the United States. Shipping is always free!</p><h3 id="how-long-does-shipping-take"><strong>How long does shipping take?</strong></h3><p>Shipping time depends on the carrier and your distance from our fulfillment center, which is located in St. Louis, MO. Historically, we have seen 2-4 day shipping times.</p><h3 id="what-is-handling-and-how-long-does-it-take"><strong>What is handling, and how long does it take?</strong></h3><p>Handling is the act of printing your packing slip and shipping label, packing your order in a box, and applying the shipping label to the box. It begins the moment you place an order and takes us under 24 hours to complete as long as there are no product stock outs.</p><h3 id="how-do-i-track-my-order"><strong>How do I track my order?</strong></h3><p>There are multiple ways to track your order. The fastest method is to go to <a href="https://nativepet.gorgias.help/en-US" rel="noopener noreferrer" target="_blank">the Native Pet help center</a> and click &quot;track my order.&quot; You may be prompted to enter your email address. Once you add the email associated with your order, you will see a list of all your orders with an option to check tracking.</p>

Shipping

<h3 id="return-refund--exchange-policy"><strong>Return, refund &amp; exchange policy</strong></h3><p>We offer a 100% customer satisfaction guarantee on all our products within 30 days from the moment of delivery. If you are not happy with your purchase within this time period, we will refund you or replace your order. Just reach out to <a href="mailto:info@nativepet.com">info@nativepet.com</a> and we&apos;ll take care of you!</p><h3 id="can-i-returnexchange-items-if-i-change-my-mind"><strong>Can I return/exchange items if I change my mind?</strong></h3><p>Yes. We offer returns and exchanges within 30 days of the original delivery to your mailing address.</p><h3 id="do-you-offer-refunds"><strong>Do you offer refunds?</strong></h3><p>Yes! If there is a problem with a product in your order, we will refund you for that product.</p><h3 id="can-i-return-a-sale-item"><strong>Can I return a sale item?</strong></h3><p>Yes. If you are not pleased with your purchase, you can return your items for a refund or a replacement item of equal or lesser value.</p>

Returns & exchanges

Information about order changes and cancellations.

<h3 id="can-i-change-my-order"><strong>Can I change my order?</strong></h3><p>Yes! Please reach out directly to <a href="mailto:info@nativepet.com">info@nativepet.com</a> within 24 hours of placing your order and we will do our best to accommodate your change request. All you need to do is include your order number and the products you&apos;d like to change. If there is a price difference, we will refund you or send an invoice for additional payment, depending on the products you exchange.</p><h3 id="can-i-cancel-my-order"><strong>Can I cancel my order?</strong></h3><p>Yes! We typically ship your order within 24 hours, so we recommend reaching out before that time to cancel. Please reach out directly to <a href="mailto:info@nativepet.com">info@nativepet.com</a> with your order number and we&apos;ll take care of you.</p>

Changes & cancellations

<h3 id="which-payment-types-do-you-accept">Which payment types do you accept?</h3><p>We accept all credit cards, debit cards, and PayPal.</p><h3 id="do-you-offer-buy-now-pay-later">Do you offer Buy Now Pay Later?</h3><p>We are currently exploring options for Buy Now Pay Later, but we do not offer that option at this time.</p><h3 id="are-there-any-surcharges">Are there any surcharges?</h3><p>There are no surcharges. Depending on where you live, you may pay sales tax.</p><h3 id="how-long-should-a-refund-take-to-reach-me">How long should a refund take to reach me?</h3><p>Your refund will return to the original method of payment within 3-5 business days.</p><h3 id="do-you-offer-gift-receipts">Do you offer gift receipts?</h3><p>We do not offer gift receipts.</p>

Payment

<h3 id="do-you-offer-gift-cards">Do you offer gift cards?</h3><p>We are currently working on our gift card program. Stay tuned!</p><h3 id="how-long-are-gift-cards-valid-for">How long are gift cards valid for?</h3><p>We will update you as soon as we are ready!</p><h3 id="can-i-exchange-a-gift-card-for-cash">Can I exchange a gift card for cash?</h3><p>We do not exchange gift cards for cash.</p>

Gift cards

Our manufacturing facilities are primarily located in the United States. Our yak chews are made in Nepal.

<p>Our manufacturing facilities are primarily located in the United States. Our yak chews are made in Nepal.</p>

Where are the Native Pet products manufactured?

Send us a message and we'll take care of you!

Please reach out if you need anything! We will respond within 24 hours.

Native Pet

Information about shipping, delivery and ordering from us.

Ordering

Allergy Chews

Bladder Chews

Calm Chews

Relief Chews

Skin+Coat Chews

Product FAQs

Orders & Shipping